Refund policy

Last updated: 13 July 2026

Your rights under the Australian Consumer Law. Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, not of acceptable quality, not fit for a stated purpose, or significantly different from its description, you are entitled to a repair, replacement or refund, and to compensation for reasonably foreseeable loss. For a major failure, you can choose a refund or replacement.

Hygiene and sterile goods. Because sterilisation pouches and blade-handling products are hygiene- and safety-critical, we can only accept returns of unopened, unused items in their original sealed packaging. For health and safety reasons we cannot accept returns of opened sterilisation consumables or any blade-handling product that has been used, unless the item is faulty. This does not limit your rights under the Australian Consumer Law for faulty goods.

Change of mind. If you have changed your mind, contact us within 30 days of delivery. We can accept unopened, resaleable items in original packaging; return shipping for change-of-mind returns is at your cost, and we will refund the product price once we receive and inspect the item.

Faulty or incorrect items. If an item arrives faulty, damaged, or not what you ordered, contact us within a reasonable time. We will cover return postage and provide a replacement or refund. Please include your order number and, where possible, a photo of the issue.

How to start a return. Email support@healix.global with your order number and reason. We will confirm the return address and next steps. Refunds are issued to your original payment method.